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Stones River Appliance Repair

3.2(186 reviews)

Business Overview

Stones River Appliance Repair is a locally owned business established in 2012, based in Murfreesboro. Led by Chris Callahan, the company specializes in comprehensive appliance repair services.

The business is known for its fast response times and expertise in diagnosing and repairing various appliances, offering upfront pricing on all services. Their technicians are equipped to handle a wide range of issues across different brands.

While reviews highlight excellent technical skills, transparency in communication for parts and scheduling is an area of focus for the company’s service delivery.

In This Guide

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Core Services

  • Refrigerator repair
  • Washer repair
  • Dryer repair
  • Stove repair
  • Oven repair
  • Dishwasher repair
  • Disposal repair
  • General appliance repair

Testimonials

With 186 reviews, Stones River Appliance Repair maintains a total score of 3.2 stars. Customers frequently mention "call" responsiveness, and specific appliance repairs like "refrigerator" and "dryer" were common topics. Some positive feedback focused on diagnostics and the professionalism of certain technicians ("The first tech Michael was professional and knowledgeable"). However, there are also concerns regarding communication, with customers noting issues such as lack of follow-up calls or delays in service completion.

Competitor Comparison

Aspect Stones River Appliance Repair Competitors (General)
Repair Knowledge Deep, hands-on repair knowledge across various appliances. Varies; some may specialize, others may have general knowledge.
Response Time Noted for quick appointments and fast response. Can vary; some may have longer wait times.
Warranties/Guarantees Specific warranty details not explicitly detailed, but a focus on direct repair. Often offer stronger warranties or service guarantees.
Customer Service Mixed reviews; some praised for expertise, but others cite concerns over communication and follow-through. Can vary widely; larger chains often have more structured customer support systems.
Complaint Resolution BBB F rating due to complaint responses; some public forum mentions of varying customer experiences. Varies; larger chains and established businesses typically have formal resolution processes.

Frequently Asked Questions

What types of appliances does Stones River Appliance Repair service?

Stones River Appliance Repair services a wide range of appliances including refrigerators, washers, dryers, stoves, ovens, dishwashers, and disposals.

What are the working hours for Stones River Appliance Repair?

The working hours are Monday to Friday, 8 AM to 5 PM. They are closed on Saturday and Sunday.

Does Stones River Appliance Repair serve areas outside of Murfreesboro?

Yes, they serve Murfreesboro and surrounding cities.

How can I contact Stones River Appliance Repair?

You can contact them by phone at (615) 410-2016 or visit their website at https://murfreesborowasherrepair.com/.

How long has Stones River Appliance Repair been in business?

Stones River Appliance Repair has been in service for 12 years, established in 2012.