Ken’s Appliance Service, Inc. Murfreesboro Tennessee
Business Overview
Ken’s Appliance Service, Inc. operates as a trusted appliance repair service in Murfreesboro, based at 511-B Middle Tennessee Blvd, Murfreesboro, TN 37129. Serving the Blackman area, Murfreesboro, and surrounding suburbs, it specializes in maintaining refrigerators, washers, dryers, ovens, and stoves.
This appliance repair service in Murfreesboro provides on-site repairs with estimates available, service calls around $75 often applying toward jobs ranging $150–$300. Technicians handle diagnostics thoroughly, including warranty checks, using parts from suppliers as needed.
With over 25 years in operation, Ken’s Appliance Service, Inc. maintains licensed and insured status in Tennessee. It earns community trust through personalized attention, wheelchair-accessible parking and entrance, and payment options like credit cards and NFC mobile payments.
Operating Monday to Thursday 8 AM–4:30 PM, Friday 8 AM–4 PM, and closed weekends, the business focuses on punctual, knowledgeable service for local homes.
Core Services
- Refrigerator diagnostics and repairs
- Washer and dryer maintenance
- Oven and stove troubleshooting
- Appliance part sourcing and supply
- On-site repair for household units
- Warranty-assisted evaluations
Customer Reviews
Earning a 4.0 total score from 534 reviews, Ken's Appliance Service, Inc. garners praise for helpful staff, punctual techs, and expertise in washers, refrigerators, and warranties. High marks dominate with 391 five-star ratings.
"Chris was so helpful and thorough... We will always use Ken’s for our repair needs now." – Rachel McCubbin (5 stars)
"Jarret and Garret did an excellent job... Definitely would recommend." – Me C (positive note amid feedback)
Areas for Improvement
While this business maintains a 4.0-star rating with 534 reviews, some customers have reported concerns worth noting. Several reviews describe delays in technician arrivals and parts delivery, leading to multiple rescheduled appointments. A few others highlight unprofessional staff interactions, with one customer noting the office manager was "so unprofessional and condescending." Additional feedback points to technicians occasionally lacking necessary tools.
These concerns appear in a minority of reviews amid mostly positive experiences. Potential customers may want to confirm parts availability and expected arrival times before scheduling service.
Community Trust Signals
- 4.0 rating across 534 reviews, with strong 5-star majority (391)
- Long-term local presence building multi-generation customer loyalty
- Serves Blackman, Murfreesboro, and suburbs as a locally owned operation
- Positive feedback on technician kindness and communication
- Established reliability competing through personal service touch
Competitor Comparison
| Market Segment | Typical Approach | Ken's Appliance Service, Inc. Advantage |
|---|---|---|
| Traditional Providers | Standardized diagnostics | Personalized, thorough explanations with warranty checks |
| Budget Services | Quick, low-cost fixes | 25+ years of detailed, insured repairs at fair $150–$300 range |
| National Chains | Remote scheduling | Local on-site service with accessible parking and NFC payments |
| General Handymen | Basic troubleshooting | Specialized appliance expertise for refrigerators, washers, and more |
FAQ
Do you repair Samsung washers in Murfreesboro Tennessee?
Ken's Appliance Service does not service Samsung or LG appliances. They focus on brands like Whirlpool and others. Technicians provide thorough diagnostics for compatible models. To confirm your appliance and schedule in Murfreesboro, contact them at (615) 896-2933 for reliable repair options.
How to schedule refrigerator warranty repair in Murfreesboro TN?
The service checks warranty coverage during visits, as noted in positive reviews for thorough explanations. Technicians like Chris identify covered issues efficiently. For prompt scheduling in Murfreesboro, call (615) 896-2933. Expect clear communication on costs and timelines to address reliability concerns.
What's the process for Whirlpool washer diagnostic in Murfreesboro?
Diagnostics involve testing and observation, though some reviews note multiple visits for accuracy. Technicians run tests and recommend parts if needed. For washers not spinning or similar issues in Murfreesboro, schedule via (615) 896-2933. They offer estimates without buying broken units, focusing on quality repairs.
Do you stock oven parts like W10779716 in Murfreesboro TN?
Parts like the Whirlpool oven heating element W10779716 may not be in stock but are available via distributors. The service coordinates quickly for repairs. Residents in Murfreesboro should call (615) 896-2933 to check availability and book a visit, ensuring actionable solutions amid mixed reliability feedback.
Can I buy washing machine parts from service in Murfreesboro?
Yes, they sell washing machine parts alongside repairs. This supports DIY fixes or complements professional service. For specific parts or full repairs in Murfreesboro, Tennessee, inquire directly at (615) 896-2933. Reviews highlight helpful staff, though communication varies, so confirm details upfront for best results.
For complete guide on Appliance Repair Service see our service page .
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