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Ken’s Appliance Service, Inc. Murfreesboro Tennessee

4.0(534 reviews)
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Business Overview

Ken’s Appliance Service, Inc., a cornerstone appliance repair service in Murfreesboro, Tennessee, has been operating from 511-B Middle Tennessee Blvd since 1984. This family-led business, under Michael Akers, specializes in maintaining and restoring a wide range of home appliances for residential and commercial clients throughout the region. Known for its commitment to upfront estimates and competitive pricing, it serves as the go-to provider without any membership programs, emphasizing straightforward, no-surprise service.

The team at Ken’s offers comprehensive repair services, including parts replacement for major brands like Whirlpool, Maytag, and KitchenAid. They provide on-site repairs with direct access to genuine components, often completing jobs on the first visit. Customers benefit from convenient options such as online estimates and wheelchair-accessible entrances and parking lots, alongside easy payments via credit cards and NFC mobile payments, ensuring a seamless experience for all.

With over 41 years of expertise, Ken’s boasts exclusive Whirlpool Factory Certification, setting it apart as the regional leader in authorized care. Its BBB A+ rating and hundreds of positive mentions on platforms like Yelp reinforce community trust, highlighting punctual, knowledgeable technicians who prioritize reliability and customer education.

In This Guide

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Core Services

  • Expert repairs for refrigerators, washers, dishwashers, and ovens from brands like Whirlpool and Maytag
  • On-site appliance maintenance and diagnostics for residential and commercial needs
  • Parts supply and replacement, including hard-to-find components for KitchenAid and private labels
  • Specialized warranty service handling, particularly for Costco and Best Buy policies
  • Comprehensive troubleshooting for common issues in household appliances
  • Efficient fixes for heating elements and spinning mechanisms in ovens and washers

Testimonials

With a 4.0 overall rating from 534 reviews, Ken's Appliance Service, Inc. earns praise for its helpful staff, punctual technicians, and expertise in handling refrigerators, washers, and warranty issues. Customers frequently highlight the team's knowledge and communication, such as 'Chris was so helpful and thorough in explaining the issue with our refrigerator,' and 'At first seemed Jarret and Garret did an excellent job... Very kind and knowledgeable.' While most feedback is positive, a notable portion notes occasional challenges with diagnostics, balancing the strong reputation for reliability in appliance repair service in Murfreesboro. - Approximately 22% of reviews are 1-star, with some customers mentioning issues with initial diagnostics on washers, such as not fully observing machine operation during testing

Competitor Comparison

Competitor Key Focus Areas Ken's Appliance Service, Inc. Advantage
Murfreesboro Fix-It-Right Appliance Repair Service General appliance repairs across multiple brands Exclusive Whirlpool Factory Certification for specialized, OEM-backed service
Sears Appliance Repair Nationwide chain with broad brand coverage Local ownership since 1984 offering personalized, prompt regional expertise
Professional Appliance Repair Commercial and residential fixes with extended hours High first-visit completion rates and direct parts access for efficient resolutions
Mr Boro Appliance Local repairs focusing on quick diagnostics BBB A+ rating and strong warranty handling for trusted, budget-friendly outcomes
Comfort Appliance Repair of Murfreesboro Comfort-oriented services for home appliances Over 41 years of experience with certified technicians for reliable, community-rooted care

Frequently Asked Questions

Can I buy washing machine parts from a repair shop in Murfreesboro TN?

Yes, they offer parts for washing machines and other appliances. If you're looking for a specific component, call ahead to check availability. For repairs, technicians can diagnose issues on-site and source parts quickly. This ensures your laundry routine gets back on track without unnecessary delays in the Murfreesboro area. Professional installation is recommended for safety and performance.

How much to repair a Whirlpool oven heating element in Murfreesboro Tennessee?

Replacement costs vary based on the part and labor, typically $150-$300 including diagnostics. The specific heating element (W10779716) may be sourced from distributors if not in stock. Schedule a service visit for an accurate quote; they'll inspect your unit thoroughly to confirm the issue. Prompt repairs prevent further damage to your oven, keeping family meals uninterrupted.

Do Murfreesboro appliance services buy broken washers that won't spin?

No, they focus solely on repairs rather than buying used appliances. However, a technician can visit your home to assess the non-spinning washer and provide a detailed estimate for fixes like motor or belt replacement. This approach saves money compared to buying new, and with clear communication, you'll know costs upfront. Book an appointment to get started on restoring functionality.

What causes poor appliance diagnostics during repairs in Murfreesboro TN?

Common issues include rushed tests without full cycle observation, leading to overlooked problems like loading errors or faulty parts. To avoid this, request technicians watch the appliance run completely during service. Reviews highlight better outcomes with thorough explanations from staff. For reliable repairs in Murfreesboro, insist on detailed diagnostics to ensure long-term fixes and avoid repeat visits.

Are there wheelchair accessible appliance repair options in Murfreesboro Tennessee?

Yes, the location features wheelchair accessible entrances and parking lots, making it convenient for everyone. Services cover a range of appliances with on-site repairs or home visits. Credit cards and mobile payments are accepted for ease. Operating hours are Monday to Thursday 8 AM-4:30 PM, Friday until 4 PM; closed weekends. This setup supports inclusive, efficient service for local residents.


You can find more information on our Murfreesboro city page and our Appliance Repair Service page in Murfreesboro.

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