Sears Appliance Repair Murfreesboro Tennessee
Business Overview
Sears Appliance Repair delivers dependable appliance repair service in Murfreesboro from its location at 1720 Old Fort Pkwy, TN 37129. Positioned in the Stones River Mall area, it serves local neighborhoods and beyond with extended hours from 6 AM to 10 PM daily.
Specializing in major appliances, the service addresses issues like hidden faults beyond error codes, using expert diagnostics for refrigerators, washers, dryers, ovens, air conditioners, and furnaces. Technicians fix root causes without guesswork.
Licensed and factory-certified pros maintain high standards, backed by national warranty and genuine parts. Onsite services ensure convenience, with credit card payments and wheelchair-accessible facilities available.
Trusted for same-day and next-day appointments, Sears Appliance Repair earns praise for professional technicians who prioritize results and customer respect.
Core Services
- Appliance repair for major brands and models
- Refrigerator repair service
- Washer and dryer repair service
- Air conditioning repair service
- Furnace repair service
- Expert diagnostics and troubleshooting
- Preventative maintenance for appliances
Customer Reviews
Sears Appliance Repair holds a 4.6-star rating from 212 reviews, with 182 five-star ratings praising technicians, diagnostics, refrigerators, and dryers. Customers highlight professional service and quick resolutions.
"Roosevelt stayed late to repair our unique oven. Great customer service." – Andrew Arn (5 stars)
"Billy was professional, troubleshooting like a skilled surgeon with years of experience." – W Gannon (5 stars)
Areas for Improvement
While this business maintains a 4.6-star rating with 212 reviews, some customers have reported concerns worth noting. Several reviews point to scheduling challenges, including last-minute cancellations, with one stating "first technician cancelled on me last minute." A few others highlight poor communication from dispatchers and technicians, contributing to reliability frustrations.
These concerns surface in a minority of experiences amid mostly positive feedback. Potential customers may want to confirm appointment details upfront and request confirmation calls before service visits.
Community Trust Signals
- 4.6 stars from 212 reviews, including 182 five-star feedbacks
- Strong brand recognition as a national provider
- Active on Facebook, YouTube, and Instagram for customer engagement
- Positive notes on technician professionalism and diagnostics
Competitor Comparison
| Market Segment | Typical Approach | Sears Appliance Repair Advantage |
|---|---|---|
| Traditional Providers | Local focus with variable warranties | National warranty and factory-certified techs |
| Budget Services | Low-cost fixes, often generic parts | Genuine Sears parts and root-cause diagnostics |
| National Chains | Standardized service with scheduling | Same-day options, extended hours, online booking |
| Independent Shops | Limited brand certifications | Factory certified for major brands, licensed pros |
FAQ
How reliable are scheduling and cancellations for Sears Appliance Repair in Murfreesboro TN?
Reviews show mixed experiences: some customers face multiple last-minute cancellations and poor communication, while others receive prompt service. One user dealt with four cancellations before a successful dryer fix. To minimize issues, call (615) 745-3501 ahead to confirm availability and tech arrival times in Murfreesboro. Professional technicians often resolve problems efficiently once on-site.
Can Sears Appliance Repair provide same-day washer service in Murfreesboro Tennessee?
Yes, same-day appointments are possible, as one reviewer got a washer check on short notice with a friendly technician who updated arrival and found no issue, restoring function. However, reliability varies due to potential delays or cancellations. For urgent needs, contact (615) 745-3501 directly to check Murfreesboro availability and book promptly.
Are technicians at Sears Appliance Repair experienced for oven repairs in Murfreesboro?
Customers praise technicians like Roosevelt for patient, late-hour fixes on unique ovens and Billy for surgical precision on appliances. Experience shines in quick troubleshooting. Despite some scheduling hiccups, on-site service is often courteous and effective. Visit the website or call (615) 745-3501 for Murfreesboro bookings to leverage skilled pros.
What do reviews say about customer service for dryer repairs in Murfreesboro TN?
Feedback is polarized: one customer endured repeated cancellations with nonexistent support, vowing not to return, while others highlight great techs who fix dryers effectively after delays. Final visits yield positive results with respectful service. For better outcomes, confirm details via phone at (615) 745-3501 before scheduling in Murfreesboro.
How professional are Sears Appliance Repair techs for appliances in Murfreesboro Tennessee?
Reviewers consistently note professionalism: Billy troubleshoots expertly, respects property, and explains steps; others stay late for thorough oven work. Same-day service impresses with updates and friendliness. Cancellations mar some experiences, but tech quality stands out. Schedule via https://www.searshomeservices.com for reliable Murfreesboro visits.
For complete guide on Appliance Repair Service see our service page .
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