Stones River Appliance Repair Murfreesboro Tennessee
Business Overview
Stones River Appliance Repair stands as a dedicated appliance repair service in Murfreesboro, Tennessee, addressing everyday household challenges with professional expertise. Based at 1630 S Church Street STE 111, the company serves downtown Murfreesboro and extends support throughout the wider Middle Tennessee region. This local presence ensures prompt responses to service calls.
The team handles a range of appliance issues, from refrigerators that fail to cool properly to washers that won’t spin. As an established appliance repair service in Murfreesboro, Stones River emphasizes accurate diagnostics and quality repairs for all major brands. Their approach prioritizes customer convenience with flexible scheduling during weekday hours.
Founded in 2012, Stones River Appliance Repair brings over a decade of experience to the table. Licensed and insured technicians undergo background checks, fostering trust among clients. The business maintains a commitment to thorough service, reflected in their handling of extended warranties and diverse repair needs.
With a focus on ovens, dryers, and dishwashers, this appliance repair service in Murfreesboro integrates modern tools for efficient fixes. Community-oriented operations highlight their role in keeping local homes running smoothly without unnecessary delays.
Core Services
- Comprehensive refrigerator repair service, addressing cooling issues and ice maker malfunctions
- Expert washer and dryer repair service, fixing spin cycles and heating problems
- Oven and stove maintenance, ensuring safe and even cooking performance
- Dishwasher troubleshooting and repairs for drainage and cleaning efficiency
- Garbage disposal services, clearing jams and restoring functionality
- General appliance diagnostics for major brands across household units
Customer Reviews
Stones River Appliance Repair holds a 3.2 overall rating from 189 reviews, with feedback often centering on technician visits, refrigerator repairs, and dryer diagnostics. Common themes include service calls and extended warranty experiences, reflecting a mix of outcomes in Murfreesboro's local market.
Positive notes highlight quick responses, while some customers express concerns over follow-ups. As noted by one reviewer: "The technician came and said he needed to order a part." Another shared: "I would NOT recommend this business to do warranty work on your appliances." These insights guide expectations for appliance repair service in Murfreesboro.
Areas for Improvement
While this business maintains a 3.2-star rating with 189 reviews, some customers have reported concerns worth noting. Several reviews describe delays and incomplete repairs, especially for warranty services on appliances like washers and stoves, with technicians sometimes failing to follow through. One customer shared, "still not fixed nor a call from them." A few others highlighted unprofessional attitudes, such as rudeness or not listening to customer input during visits.
These issues appear in a notable portion of negative feedback, often linked to third-party warranty claims through retailers. Potential customers may want to clarify repair timelines and technician qualifications upfront before scheduling, particularly for warranty work, to ensure a smoother experience.
Community Trust Signals
- Boasts 189 customer reviews, showcasing active local engagement in Murfreesboro
- Maintains a 3.2 average rating, with 97 five-star feedbacks indicating satisfied clients
- Strong local presence since 2012, building familiarity in downtown and Middle Tennessee
- Active on Facebook at https://www.facebook.com/stonesriverappliancerepair/ for community updates
- Emphasizes licensed operations, reinforcing reliability among residents
Competitor Comparison
| Market Segment | Typical Approach | Stones River Appliance Repair Advantage |
|---|---|---|
| Traditional Providers | Rely on scheduled appointments with limited flexibility | Offers prompt local service in Murfreesboro, focusing on thorough diagnostics |
| Budget Services | Cut costs with basic fixes, often lacking certifications | Provides licensed, insured technicians for reliable, long-term repairs |
| National Chains | Standardized processes but slower regional response | Delivers personalized attention with over 12 years of Middle Tennessee expertise |
| Local Specialists | Narrow service scope in select areas | Covers broad appliance types across downtown Murfreesboro and surrounding regions |
FAQ
Is Stones River Appliance Repair reliable for warranty washer fixes in Murfreesboro TN?
Based on customer feedback, experiences with warranty repairs vary widely. Some report multiple visits without resolution, leading to frustration and delays. For urgent needs, consider verifying technician credentials and timelines upfront. Alternatives in Murfreesboro may offer faster service; research recent reviews on platforms like Google or Yelp to compare reliability before booking.
How long do stove repairs take at appliance services in Murfreesboro Tennessee?
Repair timelines for stoves can extend beyond expectations, often 3-4 weeks due to part ordering and scheduling issues, according to user reports. To expedite, confirm part availability during initial assessment. In Murfreesboro, contacting multiple providers helps identify quicker options. Track progress with follow-up calls and document all interactions for accountability if delays occur.
What are common complaints about appliance repair technicians in Murfreesboro TN?
Feedback highlights rudeness and inaccurate diagnoses from some technicians, resulting in unresolved issues and high charges. Users advise requesting detailed explanations and second opinions. For better service in Murfreesboro, seek companies with positive recent ratings. Prepare by noting symptoms clearly to aid proper assessment and avoid unnecessary visits.
Are there pricing surprises with appliance repairs in Murfreesboro Tennessee?
Costs can escalate unexpectedly, especially for warranty-covered work where additional fees apply despite promises. Reviews suggest getting written estimates beforehand to prevent surprises. In the Murfreesboro area, compare quotes from several services to ensure fair pricing. Focus on transparent providers who outline all potential charges during the initial consultation.
Should I choose Stones River for dryer repairs in Murfreesboro TN?
Mixed reviews indicate potential challenges with follow-through and effectiveness for dryer repairs, with some customers facing prolonged downtime. Evaluate based on your urgency; for reliable alternatives, check local directories for highly rated options. If proceeding, inquire about service guarantees and response times. Document everything to support warranty claims if issues persist post-repair.
For complete guide on Appliance Repair Service see our service page .
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